1. Introduction
V5SI (website URL address: https://v5si.com/) appreciates your business and trust. We are a global B2B provider specializing in comprehensive, high-end solutions for real estate companies worldwide. Our services include state-of-the-art CGI, 3D animation videos, high-quality graphics, artistic TVCs, and innovative software solutions designed to optimize operations, marketing, and sales for the real estate industry.
Please read this Privacy Policy. By accessing our website and utilizing our services, you provide consent to the terms outlined below.
2. Data Collected
Data Storage Location
Our web servers are hosted in secure, enterprise-grade data centers that comply with strict international security standards, including the EU’s General Data Protection Regulation (GDPR). This ensures that your corporate and personal data is securely stored, encrypted, and fully compliant with global privacy laws.
Registration Data
If you register a corporate account or partner portal on our website, we store your chosen username, business email address, and any additional professional information added to your user profile.
You can view, edit, or delete your personal information at any time (except for changing your username).
Website administrators can also view and edit this information to provide administrative support.
Project & License Data
To receive product updates, technical support, or to access your deliverables (CGI assets, 3D animations), you may be assigned specific contract codes or software license keys. This data is stored alongside your support expiration dates and user profile. This is strictly required for us to provide you with secure asset downloads, software updates, and ongoing customer services.
Support Data
If you have a registered account and a valid support agreement, you can submit technical support tickets for assistance regarding our software or media solutions. Support form submissions are processed through our secure internal or third-party helpdesk system. Only the data you explicitly provide is collected, and your consent is required each time you initiate a new support request.
Comments
When corporate users leave comments or feedback on the website, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to assist in fraud prevention and spam detection.
Contact Form
Information submitted through the contact forms on our site (such as your Name, Business Email, Company Name, and Project Requirements) is securely routed to our corporate email system.
These submissions are strictly kept for customer service, consulting, and project scoping purposes.
They are never shared with unauthorized third parties or used for unsolicited marketing campaigns.
Google Analytics
We use Google Analytics on our site for anonymous reporting of website usage and performance. No personalized or identifiable data is stored through this tracking process.
Cases for Using the Personal/Corporate Data
We use your information exclusively in the following cases:
Verification and identification of corporate users during website or software platform usage.
Providing technical assistance, CGI asset rendering updates, and software troubleshooting.
Sending critical system updates, security patches, and important news regarding our software features.
Monitoring account activity to prevent fraudulent transactions and guarantee the safety of our clients’ digital assets.
Customizing the website interface to make your B2B experience more personalized and efficient.
Ensuring overall system performance, security optimization, and smooth administrative functions.
3. Embedded Content
Pages on this site may include embedded content, such as 3D animation showcases from YouTube, Vimeo, or interactive architectural rendering platforms. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website directly.
These external platforms may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content—especially if you have an account and are logged into that platform. You may review their respective policies:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
TikTok
4. Cookies
This site uses cookies – small text files placed on your machine to help the platform provide an optimized user experience. In general, cookies are used to retain user preferences, store authentication details for secure portals, and provide anonymized tracking data to third-party applications like Google Analytics.
Tip: While cookies generally exist to improve your browsing experience, you may prefer to disable cookies on this site and others. The most effective way to do this is to disable cookies in your web browser’s settings.
Types of Cookies We Use:
- Necessary Cookies (All Site Visitors): Used to maintain secure sessions, identify clients behind shared IP addresses, and apply firewall security settings via our Content Delivery Network (CDN).
- Necessary Cookies (Logged-in Clients): Set by our content management system to authenticate your active session, verify your user ID, and customize your view of the client dashboard or administrative interface.
5. Who Has Access To Your Data
If you are merely a casual visitor to our website, there is no personal or identifiable information we retain or view regarding yourself.
If you are a client with a registered corporate account, your information can only be accessed by:
Our System Administrators: For the sole purpose of technical maintenance and platform security.
Our Technical Support & Account Managers: In order to deliver tailored support, manage your CGI/Animation pipelines, or resolve software operation queries.
6. Third Party Access to Your Data
V5SI does not sell, rent, or lease your personal or corporate data to third parties. We do not share your information in a way that reveals any sensitive personal data (like names or emails) to outside marketers. The only exceptions to this rule are trusted partners with whom we must share highly limited data to deliver the exact services you expect from us (e.g., secure cloud storage infrastructure, internationally compliant payment gateways, or automated transactional email services).
7. How Long We Retain Your Data For
When you submit a support ticket or leave feedback, its metadata is retained indefinitely or until you explicitly request its removal. We utilize this data so our system can recognize your business profile and approve your subsequent requests automatically.
For registered clients, we securely store the professional information provided in your user profile. You can view, edit, or request to delete your information at any time.
8. Security Measures
We deploy the industry-standard SSL/HTTPS protocol across our entire website network. This completely encrypts user and corporate communications with our servers, preventing personally identifiable data or project details from being intercepted or hijacked by unauthorized third parties.
In the highly unlikely event of a data breach, system administrators will immediately execute incident response protocols to secure system integrity, notify affected users directly, and mandate password resets if necessary.
9. Your Data Rights
General Rights
If you hold a registered account on this website or have engaged with our digital forms, you have the right to request an exported file of the personal data we retain about you. You can also request that we erase any personal or corporate data we have stored.
Important Note: This does not include any data we are legally obligated to retain for administrative, legal, accounting, or security compliance purposes. We cannot erase data that is vital to maintaining your status as an active client (such as basic corporate contact details or contract history).
GDPR Rights
10. Third Party Websites
11. Release of Your Data for Legal Purposes
At times, it may become necessary or mandatory for V5SI, for legal purposes, to release your information in response to a formal request from a valid government agency, court order, or authorized regulatory body.
We will only disclose data to a third party when we believe, in good faith, that it is strictly required to comply with a civil action, criminal investigation, or other legal mandates. Any passing on of corporate or personal data for legal purposes will strictly be conducted in full compliance with the prevailing laws of the jurisdiction where your business operates or where V5SI holds legal entity status.
This Privacy Policy is effective immediately and may be periodically updated to reflect changes in our service offerings or shifting international data protection laws.
